Refund policy

Returns

At Yappers, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a change-of-mind return, your item must be unused, in the same condition that you received it, and back in its original box with the packaging intact. You'll also need the receipt or proof of purchase.

To start a return, please contact us first at yapperstoys@outlook.com with your order number and reason for return. Please do not send any items back without contacting us first, as we will work to resolve your issue directly without the need for a physical return in most cases. You can always contact us for any return question at yapperstoys@outlook.com.

Damages and Issues

Please open your order and switch it on as soon as it arrives. If the item is damaged, doesn't work, won't repeat what you say, or isn't what you ordered, contact us within 48 hours with a photo or a short video showing the problem. In most cases, we will resolve the issue by sending you a free replacement or issuing a full refund without requiring you to return the item. If a fault shows up later, after the first 48 hours, contact us anyway. A faulty voice box, battery, motor or lights is a defect and is covered under your consumer rights below. Under the Australian Consumer Law, you are entitled to a replacement, refund, or repair if a product has a major failure or does not match the description provided.

The 48 hours is for reporting damage on arrival. The 30 days is for change-of-mind returns. They are separate.

Exceptions / Non-Returnable Items

We cannot accept change-of-mind returns on items that have been used or taken out of their original packaging, on sale items, or on gift cards. Faulty and damaged items are always covered, whatever the reason for purchase. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to contact us at yapperstoys@outlook.com and we will do our best to make it right. If an exchange is required, return the item you have and, once the return is accepted, make a separate purchase for the new item.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. For more information, visit the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au.

Refunds

We will notify you once we've reviewed your return request and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. In many cases, we may offer a full refund without requiring the item to be returned. If more than 15 business days have passed since we've approved your return, please contact us at yapperstoys@outlook.com.